Clear messages starts with clear words. Clear words lead to clear action. In any communication, use plain languages, start with a punch line. Make sure your non-verbal cues do not contradict your words and adapt your style to the person and purpose.
Be aware that words alone never carry the complete message. Message come from context, relationship timing, tone of voice, what was said, what was not said and body language. All these things together comprise the total message that people "hear".
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