Clear messages starts with clear words. Clear words lead to clear action. In any communication, use plain language, start with a punchline. Make sure your non verbal cues do not contradict your words and adapt your style to the person and purpose.
Be aware, that words alone never carry the complete message. Messages come from contect, relationship, timing, tone of voice, what was said,what was not said and body language.
All these things together comprise the total message that people "hear"
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